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HHGregg Consumer Complaint Support Ticket - Worst company

HHGregg Consumer Complaint Support Ticket

Worst company

Created By: bamar79's Picture bamar79 Last Reply: bamar79's Picture bamar79
Priority Level: [Emergency] Status: [Open]
Created: 7 years ago Last Updated: 7 years ago
Department: General Replies: 0

hhgreg has the worst customer service ever. i recently made a purchase for washer and dryer from your Matthews, nc Store. i purchase a brand new dryer,and the washer was open box, but i was told it never been displayed or sold to anyone. before i made a purchase, i inspected the washer, and it was in mint condition. i scheduled my delivery for march 19th. i never received my delivery, and when i called to inquire, i was told my order was sold to someone else, and that model been discontinued, and there are no more new washer and dryers in stock. when i spoke to store manager, he rudely said," either you take used merchandise or cancel the order"

finally they sent me a floor model washer and dryer ( full of scratches ). i spoke to the store manager, and he said there are no options for me. i filed a complaint with Hhgreg's consumer affairs department, i spoke to Debra katra and her manager danna several times. they were no help at all. i was given an option again and again to cancel my order. when i made my purchase, i spent the whole day to purchase. why did i have to do it again. then ms katra said, i can buy the model which replaced my order, and i have to pay the difference of about $1500 more on top of what I've already paid. i wasted almost a month to resolve this issue, seems like No one cares. Ms Katra said carelesly to file a complaint with the CEO. there is too much to say, and cant even type all that. bottom line is, i would recomend every single person i know , not to shop at Hhgreg. we as a consumer have many choice.i am willing to provide more info if there is anyone out there from Hhgreg, who cares about consumers, Give me a call@ 917-687-9980 to talk in detail


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